Daily Local, Scheduler/service writer Office staff, scheduler /service writer for a busy sales and service elevator company. The candidate must be able to work quickly and efficiently. Excellent organization and communication skills are a must. This position requires, providing the best customer experience, managing client projects / staff scheduling / appointments, communication, manage customer records, keeping information updated in computer programs. Candidate must have a minimum of 5 years’ experience in customer service, industry / client project management. Key Responsibilities : Gather and verify the necessary information to process on-site interpretation requests as they come in via phone, online, e-mail or fax. Maintain schedule stability and take corrective action to make sure standards are met and the goals of the organization achieved. Complete, send and receive all required assignment paperwork to / from technicians – clients. Schedule appropriate technician for each assignment, and send necessary information to the technician for each request. Verify incoming worksheets and progress notes from technician upon task assignment completion and ongoing work.Create and update Work Orders and quotes for client projects. Reports directly to the Director Project Management. Education and Experience Business degree or equivalent with minimum 5 years administrative and scheduling experience in related service industry. Demonstrable knowledge of scheduling staff. Demonstrable knowledge of business / management practices and procedures. Computer skills proficiency with Microsoft Office, CRM, and QuickBooks experience required. Elevator / lift product - environment experience a plus. Key Competencies Excellent communication skills Must be proficient in Excel & Word QuickBooks and CRM Solid judgment and problem solving abilities Decision making, planning and organizing Excellent work ethic and time management High attention to detail and high level of accuracy Initiative, integrity and adaptability ** Only r eplies with enclosed resume and 3 professional references will only be considered for interview next week
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